Import Auto in Alpharetta, GA: Your Auto Repair FAQs Answered
At Import Auto, we understand that auto repair can sometimes feel like navigating a maze of uncertainty. That’s why we’ve compiled a full list of Frequently Asked Questions (FAQs) to provide clarity and assistance to our valued customers. From routine maintenance inquiries to complex repair concerns, we’re here to address all your automotive needs with expertise and transparency. Don’t see your question answered? Reach out to us at (770) 562-7332.
A. Yes, all of our technicians are either ASE master-certified or NVQ certified. Our head European master technician was born and raised in London, UK. London is where he received his certifications.
A. No, we opt to maintain an open and transparent repair process. Due to the training and software needed to perform diagnostics on the brands we work on, we cannot waive diagnostic fees when the repair is approved.
A. Few factors go into pricing a repair. We only charge for the repair time itself and the diagnostic. The whole process from start to finish in most cases will take longer than the quoted repair time. Example: The alternator only takes 2 hours to replace, so why will it be Friday before I get my car back? Most parts are being shipped by UPS or FedEx, which can cause delays, including wrong fitment parts. Also, we do our best to inform customers of a timeline, but delays may occur. We do not charge customers for parts research to ensure fitment, post-quality control procedures, before and after test drives, or complementary safety inspections.
A. Unless the repair exceeds the value of your vehicle, then in most cases, it is important to consider getting the car repaired. Once emotions are removed from the equation and when only focusing on the financial facts, it is almost 95% of the time more cost-effective to repair the vehicle than purchase a newer car.
A. 75% of the cars we work on are BMW, Mercedes, Audi, and Land Rovers. We offer full factory software for all the mentioned brands, including Jaguars, Volvos, Lexus, and Infiniti. We are ONE of only a few shops in the Northern Atlanta area that offers full factory software for Land Rovers and Jaguars. We even perform much more invasive and technical repairs than the dealership offers.
A. Contrary to popular belief, working on older cars is more difficult than the newer ones. When performing repairs on older cars, a lot more variables go into effect, including any part that was removed and installed to repair the vehicle. Customers must sign our terms and conditions before working on a car over 100k and 15yrs.
A. At Import Auto, we service all makes and models, and we specialize in servicing import vehicles, including popular brands such as BMW, Mercedes-Benz, Audi, Volkswagen, Lexus, and more. Our technicians are trained and certified to handle the unique engineering of vehicles, ensuring top-notch repairs and maintenance.
A. Absolutely! We offer a full range of routine maintenance services, including oil changes, tire rotations, brake inspections, fluid checks, and more. Regular maintenance is crucial to keeping your vehicle running smoothly and preventing costly repairs down the road.
A. The frequency of maintenance visits can vary depending on your vehicle's make, model, and mileage. However, as a general rule of thumb, we recommend following the manufacturer's recommended maintenance schedule outlined in your owner's manual. Our team can also provide personalized recommendations based on your driving habits and vehicle condition.
A. Import Auto stands out for our expertise in not only servicing all vehicles, but specifically imports, our commitment to quality craftsmanship, and our dedication to customer satisfaction. We prioritize transparency and communication, ensuring that you're always informed and involved throughout the repair process.
A. Signs that your car may need repairs include strange noises, dashboard warning lights, decreased performance, unusual vibrations, and visible fluid leaks. If you notice any of these symptoms, don't hesitate to schedule a diagnostic inspection at Import Auto.
A. Yes, we stand behind our work with a warranty on parts and labor. Our goal is to provide peace of mind and confidence in the quality of our repairs. If you experience any issues after service, simply reach out to our team, and we'll address them promptly.
A. Absolutely! Our convenient online scheduling system allows you to book appointments at your convenience. Simply visit our website, select your desired service, choose a date and time that works for you, and we'll take care of the rest.
A. Yes, we understand that being without your vehicle can be inconvenient. That's why we offer complimentary shuttle service and loaner cars to keep you moving while your car is in our care. Just let us know your transportation needs when scheduling your appointment.
A. Yes, our technicians are highly skilled and certified by industry-leading organizations. They undergo regular training to stay up-to-date on the latest automotive technologies and repair techniques, ensuring that your vehicle receives the highest level of care.
A. In addition to regular maintenance, proactive vehicle care is key to preventing costly repairs. This includes promptly addressing any warning signs, avoiding harsh driving habits, keeping up with fluid changes, and following the manufacturer's recommended maintenance schedule.
The staff and technicians at Import Auto in Alpharetta, GA, are dedicated to providing exceptional auto repair services with integrity and professionalism. Whether you need routine maintenance, diagnostics, or major repairs, our knowledgeable team is here to assist you every step of the way. By addressing these frequently asked questions, we hope to empower you with the information needed to make informed decisions about your vehicle’s care. Experience the Import Auto difference today, where quality and customer satisfaction are our top priorities.